Enhancing Payroll and Workforce Management for Intertek
Intertek engaged SMC to modernise its Payroll and Workforce Management (WFM) environment, globally. The organisation needed to reduce complexity, improve compliance, and remove manual workarounds that created risk and inefficiency. SMC provided independent advisory across the Select & Negotiate phase, guiding Intertek toward the best-fit solution and implementation partner under optimal commercial terms.
Key outcomes:
- Best-fit Payroll and WFM solution selected
- Optimal commercial terms secured
- Clear roadmap for implementation and governance
About Intertek
Intertek is a global leader in assurance, testing, inspection, and certification (ATIC) services, operating across multiple geographies and supporting a large, diverse workforce. Its services help industries worldwide manage quality, safety, and performance. To support ongoing growth and increasingly complex workforce requirements, Intertek required a modern, reliable Payroll and WFM platform.
Manual Workarounds and Complex Processes Created Operational Risk
Before engaging SMC, Intertek faced fragmented Payroll and WFM processes that relied heavily on manual workarounds to manage award interpretation, rostering, and data reconciliation. These workarounds consumed time, created inconsistencies, and increased compliance risk. Leaders lacked reliable visibility across regions, making effective workforce decision-making difficult. Further to this, their current solution was coming to an end-of-life and end of support stage, without a fall back option. A scalable, future-ready platform was needed to eliminate manual effort and support the organisation’s digital transformation agenda.
SMC Solution
SMC applied its independent, vendor-neutral approach, leveraging the Select & Negotiate capability and the broader Digital Transformation Model. Using tools such as SelectionCoach™, SMC worked closely with stakeholders to:
- Identify solutions capable of removing manual workarounds and automating core processes
- Rapidly shortlist suitable Payroll and WFM vendors
- Conduct due diligence and assess functional fit
- Negotiate optimal commercial terms while competitive leverage was highest
- Provide governance and risk mitigation throughout the evaluation
Structured Selection and Negotiation Approach
Key activities included:
- Defining critical business requirements and future-state processes
- Evaluating vendor proposals using SMC’s structured methodology
- Facilitating tailored demonstrations and reference checks
- Delivering a data-driven recommendation and final evaluation report
This disciplined approach ensured leadership had clarity, confidence, and a defensible decision-making process.
Clear Outcomes Supporting Governance and Growth
- Defining critical business requirements and future-state processes
- Evaluating vendor proposals using SMC’s structured methodology
- Facilitating tailored demonstrations and reference checks
- Delivering a data-driven recommendation and final evaluation report
Preparing for Implementation
Intertek is now positioned to progress into implementation with a clear plan and defined governance model. SMC continues to support the organisation to ensure smooth delivery, risk mitigation, and benefits realisation.
Frequently Asked Questions
The legacy tools were fragmented, inefficient, and no longer fit for purpose given WesTrac’s scale and rostering complexity.
SMC provided independent advisory across Strategy & Roadmap and Select & Negotiate, covering requirements definition, vendor evaluation, and commercial negotiation.
No. Payroll processing and award interpretation were explicitly out of scope.
It provides structured evaluation, scoring, and documentation to support transparent, evidence-based decisions.
Clear vendor selection, improved governance, optimised commercial outcomes, and a strong foundation for delivery.
Access our Industry Guide
Organisations with complex workforce requirements often experience similar manual workarounds and operational risk. Our guide outlines how to simplify Payroll and WFM transformation with clarity and structure.
Ready to optimise your Payroll and Workforce Management?
About the Author
Mile Dimkovski is Executive Director at SMC. With over 18 years’ experience in ERP, enterprise platforms, and digital transformation, he supports organisations to make confident, evidence-based decisions and translate strategy into practical outcomes. Mile works closely with executive teams to bring structure, clarity, and control to complex technology programs.