ERP Deployment: Engaged Clients, Ensure Success
Enterprise Resource Planning (ERP) implementation projects are complex endeavours that require meticulous planning, strategic alignment, and proactive engagement to ensure success. With over 600 projects executed, SMC has identified key themes that significantly influence the outcome of ERP deployments.
In this article, we delve into the critical factors that can maximise ERP deployment success, emphasising the importance of client engagement and independent oversight throughout the process.
Clear Alignment and Stakeholder Engagement
One of the fundamental pillars of successful ERP deployment is establishing clear alignment between executives and stakeholders regarding project objectives.
Misalignment can lead to confusion and friction, as demonstrated in a recent client upgrade project where conflicting requirements between the executive sponsor and the project team caused unnecessary distractions.
To mitigate such risks, it is imperative to foster open communication and consensus among all stakeholders from the outset.
Business-Led Approach to ERP Projects
Traditionally, ERP projects have been predominantly IT-led, focusing primarily on technical aspects rather than aligning with business objectives. However, the landscape has evolved, emphasising a business-led approach where stakeholders play a pivotal role in project execution.
It is essential to recognise that IT serves as a support function, while business users drive project success by leveraging the system to maximise benefits.
Thorough ERP Software Selection Process
A critical aspect of ERP deployment success lies in the thoroughness of the software selection process. Merely outlining high-level requirements such as financials or procurement is insufficient for identifying the most suitable solution. Instead, organisations must delve into detailed business processes to evaluate how well prospective solutions align with their operational needs.
This approach ensures that the selected software meets specific business requirements, leading to enhanced functionality and efficiency.
Realistic Expectations and Resource Allocation
Setting realistic expectations regarding costs, timelines, and resource allocation is paramount to project success. Going into an ERP project without a comprehensive understanding of these factors is a recipe for disaster.
Organisations must conduct thorough assessments to determine the necessary resources and establish achievable milestones to avoid potential setbacks.
Effective Change Management
Successful ERP deployment hinges on effective change management strategies that engage and empower employees throughout the transition process. Without adequate buy-in from all stakeholders, even the most advanced system will fail to deliver the anticipated benefits.
Organisations must invest in comprehensive change management initiatives to ensure smooth adoption and utilisation of the ERP system.
Change Management Case Study
The client: A large Tier 1 ERP solution at a mid-sized Australian primary and secondary education provider.
It was quickly identified in the Plan and Prepare phase that for the ERP deployment to be successful, it was necessary for all our client’s stakeholders to be involved. This included the teachers and admin staff at the schools as well as the staff at head office.
As such, our client requested SMC to assist them in developing the change strategy for the deployment of the ERP solution that was specific for their organisational needs and stakeholders (10+ schools and large group of stakeholders spread over a large geographical area). They also required assistance in establishing a change agent’s team to be responsible for the delivery of the change strategy at the organisation.
The results of this approach meant that the ERP solution was successfully deployed at the organisation and was successfully embedded at all levels of the organisation from the very start.
Independent Oversight and Quality Assurance
While vendors and clients have vested interests in project success, independent oversight plays a crucial role in ensuring accountability and mitigating risks.
Engaging a 100% independent ERP consultancy business such as SMC means that external oversight is possible. This provides unbiased feedback, enabling organisations to identify potential issues early on and implement corrective measures.
This proactive approach not only safeguards against project failures but also optimises resource utilisation and enhances overall project outcomes.
Recognising the Need for Expertise
Acknowledging the complexity of ERP deployment, organisations must recognise when to seek external expertise. While they may excel in their core operations, deploying enterprise systems requires specialised knowledge and experience.
Partnering with seasoned professionals such as SMC can streamline the implementation process, mitigate risks, and maximise the return on investment.
External Expertise Case Study
The client: A large port facility in Australia
While our client specialises in large infrastructure projects delivery, they identified that technology projects delivery is not an area that they have experience in and recognised the need to involve SMC as part of their core project steering committee.
SMC’s role in this project was to provide guidance and risk mitigation strategies to ensure successful project delivery.
Our role extended to managing the overall vendor / partner relationship and assist our client with troubleshooting the challenges of large projects of this nature.
All this has contributed toward the project being on schedule and running to budget.
Fostering a Collaborative Partnership
Successful ERP deployment is a collaborative endeavour wherein both clients and vendors must actively contribute to achieving shared objectives.
It is essential to recognise that vendors are not mere service providers, but strategic partners invested in project success. By fostering a collaborative partnership built on mutual trust and transparency, organisations can navigate challenges effectively and achieve desired outcomes.
Conclusion
Enterprise projects, particularly ERP deployments, present both opportunities and challenges for organisations. By embracing proactive engagement, clear communication, and independent oversight, organisations can significantly enhance the likelihood of project success.
How Can SMC Help?
At SMC, we are committed to supporting organisations throughout their ERP journey, offering tailored solutions and expert guidance to ensure seamless execution and maximal benefits realisation.
If you are embarking on an ERP project and require assistance, we are ready to collaborate and support you on your digital transformation journey. Book a free discovery all here: https://www.sm-c.com.au/free-discovery-call/