For Australian and New Zealand Companies
POINTS TO HELP YOU FIND THE BEST ENTERPRISE SOFTWARE SOLUTION FOR YOUR HEALTHCARE ORGANISATION
- Enterprise software systems are designed to manage and maintain client relationships, track engagements and deliver actionable data to help understand your clients, resulting in more effective and efficient health services.
This guide is designed to provide a high-level introduction, overview and understanding of the Enterprise Software Vendor landscape for the healthcare sector across Australia and New Zealand.
It is intended to help you progress your project by narrowing the market options. It is important to note that while this guide helps you narrow your search for an integrated and industry-tailored solution, it is not a comprehensive listing of all options that may be viable to achieve your objectives.
You may also wish to complete our Software Shortlist to get a more detailed Vendor list from SMC's 100% Independent Consultants.
2025
HEALTHCARE
ENTERPRISE SOFTWARE
SOLUTIONS GUIDE
HOW TO USE
THIS GUIDE
UNDERSTANDING YOUR
VENDOR OPTIONS
This guide will help to inform any healthcare organisation that wants to improve technology, process, and practice to:
- Understand what technology is available within the sector and how innovation and automation can support your organisation in a rapidly changing environment.
- Streamline and optimise health services, programs, care planning and back-office operation.
- Improve the quality of client care whilst promoting greater accessibility, affordability, and client choice.
- Give caregivers and staff the tools they need to deliver care effectively and efficiently.
ENTERPRISE SOFTWARE FOR YOUR DIGITAL TRANSFORMATION
FINDING THE RIGHT
ENTERPRISE SOFTWARE SOLUTION
There are multiple healthcare enterprise software solutions designed for leading providers in the market today.
Given that organisations are focused on improving client health and optimising internal processes, it is no surprise that each enterprise software solution has its own unique and tailored set of features designed to meet a diverse range of provider types.
However, choosing the right enterprise software solution is a big decision. With so many software choices, all with varying features and benefits, how do you best identify the right solution for your organisation?
- Enterprise software enables providers to tailor personalised care plans by leveraging data and analytics to provide insight into continuous improvement opportunities.
- The software helps healthcare providers to deliver quality care, improve client outcomes and reduce the administrative burden placed on providers so that caregivers and staff can focus more on client care rather than routine documentation and administration.
- If you ask clients, two of the main issues they experience is the quality of personalised healthcare and health service accessibility challenges. Enterprise software can help connect clients to providers seamlessly thanks to web connectivity, client self-service and field mobility functions.
- Healthcare enterprise software helps retain clients as well as attract new ones. Modern enterprise software capabilities make this possible with functionality to identify client data and provide all contact and care information, whilst also revealing client interactions, enabling a clear client pipeline.
Lack of single source of truth as a symptom of manual and decentralised client data management.
Limited client self-service and digital accessibility leading to missed opportunities and client dissatisfaction.
Poor field mobility for staff and caregivers with no real-time insights which results in ‘reactive’ decision-making rather than ‘proactive and predictable'.
High volumes of time-consuming, manual paperwork impacting the ability of providers to be completely client-centric.
Constant changes to legislation and increasing regulatory reporting requirements, making risk, governance and compliance often challenging to manage.
COMMON CHALLENGES
ENTERPRISE
SOFTWARE SOLUTIONS
SMC'S SELECTION
RESOURCES & SERVICES
WE HAVE AN OFFERING TO SUIT EVERYONE'S NEED WITH EACH ONE PROGRESSIVELY REDUCING YOUR EFFORT AND RISK
Business Requirements - to save you time and effort
Our business requirements have been refined over hundreds of projects for Australian and New Zealand organisations. It's easy to prioritise them and send to vendors for you to conduct a functional fit analysis
Software Comparison Report - to identify product weaknesses instantly
Our report contains business requirements and vendor responses from our unique software evaluation platform for instant functional fit analysis. This will save you weeks of effort.
SMC Selection Accelerator Pack - to run an efficient and professional project
This includes SMC's proven Selection Methodology with instructions. A shortlist of three vendors; Business Requirements for your scope; Software Comparison Report; Quality go-to-market documents (RFP and RFQ), Demo scenarios; Advice to get the best commercial deal.
SMC Led Selection - providing you a Best of Breed Solution
For organisations who need a solution and a technology partner and want help from an independent expert to make the best decisions and get optimal commercial outcomes.
THANK YOU FOR TAKING THE TIME TO READ OUR GUIDE
IF YOU HAVE ANY QUESTIONS ABOUT ENTERPRISE SOFTWARE SELECTION AND IMPLEMENTATION WE INVITE YOU TO GET IN TOUCH.
ENTERPRISE SOFTWARE IS AN ESSENTIAL COMPONENT OF REMAINING COMPETITIVE IN A POST COVID WORLD
The Healthcare industry is currently experiencing significant transformation due to recent legislative reform and the response to the COVID-19 pandemic accelerating changes within the sector.
Despite these changes, the health system is still facing considerable challenges due to an ageing population with increasingly complex client needs, rising healthcare costs, health inequities, funding instability and staff shortages.
ENTERPRISE SOFTWARE IS A STRATEGIC INVESTMENT
In our experience as independent consultants, engaging the right implementation partner for your enterprise software project is critical to success.
Conversely, select the wrong implementation partner and your initiative could be destined to fail from the outset.
If you’ve done some research you are likely to be confused about the enterprise software implementation partner ecosystem in the Australia and New Zealand market. Software vendors may not provide the best guidance either. Often, they encourage you to assess all the different companies out there as best you can and make your own decision.
As a result of helping a multitude of organisations on a daily basis with selections of enterprise software selections and as implementation partners, we have built up a knowledge base of the capabilities and experience of the vast majority.
SMC can help you make the right decisions.
Get in touch with us today.
CHOOSING YOUR
IMPLEMENTATION PARTNER
"There are many enterprise software choices on the market. It's a daunting task to evaluate them all and select the best fit solution for your situation and needs.
Finding truly independent analysis and insights is key to reducing the risk of making the wrong decision.
Our guide contains nuggets of our market research and real life experience to help short-list suitable solutions and expedite your project. I hope you like it."
Jamon Johnston,
CEO and Founder
Solution Minds Consulting
These factors are further compounded as intensified competitiveness within the industry has increased the number of providers, whilst technology and digital innovation have propelled the introduction of enterprise software systems to meet a more diverse range of client-satisfaction needs.
Client expectations have also shifted, highlighting the need for more individual, personalised, client-centric care that offers easily accessible and digital health services.
Looking ahead, healthcare providers will need to determine how to navigate these challenges best, and consider how technology can help organisations to remain competitive in today’s rapidly changing landscape.
Healthcare providers will need to find new ways to leverage digital technologies that streamline operations, enable data-driven decision-making, enhance team culture, and ultimately improve client care experiences and outcomes. These new ways of being will ensure that the sector remains competitive and has a sustainable future.
ENTERPRISE SOFTWARE SELECTION KEY CONSIDERATIONS
While modern enterprise software systems have all the functionality you need to operate efficiently, as your organisation grows it will need to adapt to these changes and with that, the increase in client demands. Therefore, to find the enterprise software solution best suited to your organisation's needs, it is best to start by identifying the types of client-provider relationships within your organisation today, and what those relationships are likely to look like in the future. Consider too, the challenges your organisation wants to solve and the improvements you need to make by implementing an enterprise software system.
Listed below are a few common examples of challenges and improvements within the sector that SMC have identified over many years of working with leading healthcare providers. This should help you conceptualise what is possible when working with enterprise software solutions.
"AS YOUR ORGANISATION GROWS, IT WILL NEED TO ADAPT TO CHANGES AS WELL AS CLIENT DEMANDS"
COMMON IMPROVEMENTS
- Streamlining client-provider communications to help initiate, track, and enhance interactions.
- Leveraging enterprise software to scale and promote individualised care models and quality care outcomes.
- Improving client retention and satisfaction rates using digital functions.
- Complete and comprehensive client data management, including care planning and assessment.
- Decreasing operating costs by automating administrative tasks to focus more on value-adding client-centered functions.
- Optimising processes and tools to promote staff collaboration, satisfaction, and retention.
- Increasing the ability of providers to facilitate staff mandatory training to ensure risk, governance and compliance is strengthened.
- Being able to show and quantify better results around client healthcare cycles to regulators by utilising robust and flexible reporting.
- It is also vital to consider the existing software capabilities you may already have within your organisation and identify any critical gaps that an enterprise software solution could address.
DIGITAL TRANSFORMATION BLUEPRINT
MORE THAN IMPLEMENTING A SYSTEM - UNDERSTANDING YOUR DIGITAL TRANSFORMATION BLUEPRINT
The above list of considerations is by no means fully comprehensive, as some organisations do not fit easily into the above categories. In fact, some organisations may be using mixed care models, blended approaches to client management across multiple health service streams, which further complicates what solution is the best fit for them.
For this reason, SMC recommends that organisations do a comprehensive analysis to understand what the issues are that they are trying to solve with a new enterprise software solution, and then identify the business-critical opportunities they want to achieve.
In doing so, you will have a clearer view of your organisations business and strategic process, data and people requirements, and are better able to determine which enterprise software tools are best suited to achieving these.
At SMC, we call this understanding your Digital Transformation Blueprint.
WHAT IS YOUR DIGITAL BLUEPRINT?
Organisations that undertake a comprehensive analysis first, are better able to se software that best suits their needs.
This Guide offers Vendor Software Solutions within Australia and New Zealand.
SMC RESEARCH &
MARKET SCAN
ENTERPRISE SOFTWARE SOLUTIONS FOR HEALTH/CARE PROVIDERS IN AUSTRALIA AND NEW ZEALAND
There are many different enterprise software solutions available in the Australia and New Zealand market and the mix is constantly evolving.
The Venn diagram below shows the enterprise software solutions that we most commonly see and the industry segments that they service. A table follows outlining the key functionality they support.
CASE STUDY
Silverchain is one of Australia’s leading not-for-profit community-based health and aged care providers. It has been serving Australians for more than 125 years, providing care in the community, promoting the rights and choices for people to be cared for in their homes, and are advocates for the future of home care.
THE CHALLENGE
Silver Chain needed help to select a new ERP and HR/Payroll systems, including process mapping, business requirements prioritisation and business case.
SMC SOLUTION
SMC was engaged and we provided project governance, project management and consulting assistance for the implementation phase.
OUTCOMES ACHIEVED
Major business change program with highly successful Microsoft Dynamics implementation including complex integrations.
WHICH ENTERPRISE SOFTWARE IS RIGHT FOR YOU?
Want to know which Vendor software is right for your healthcare organisation?
Complete our simple quiz and we can provide 100% Independent advice on the Vendor software best suited to your requirements, industry and budget.
RAPIDLY EVALUATE ENTERPRISE SOFTWARE &
IMPLEMENTATION PARTNERS
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