Unlock More Value From Your Technology or Team
Review & Optimise is designed for organisations that already have systems, teams and structures in place, but are not seeing the performance or value expected, as well as those who have recently gone through implementation or embedded a new system and are now focused on making it work as well as it can.
Whether your systems have been in place for years or you are in the earlier stages of embedding new technology and processes, this phase provides an independent, evidence-based view of how your technology, processes and people are working together in practice.
The focus is on understanding how well your systems are truly being utilised, how your people are adapting to new ways of working, and where processes can be refined to better reflect how your organisation actually operates. From there, we identify what is holding performance back and where targeted improvement will deliver the greatest return, without defaulting to unnecessary transformation or starting over.
The goal is to strengthen what exists, accelerate adoption, and build the confidence and capability your teams need to get full value from the investment already made.
The process was executed at the right level for our team to understand, assess and conclude a way forward. Filip is a pleasure to work with and respectfully challenges us as required.
Sav Pozzias
CFO
The benefits brought by the SMC team were their detailed technical knowledge coupled with a pragmatic view. The team understood our situation and the results were a considered approach rather than an off-the-shelf copy and paste.
Carrie Luzar
Chief People Officer
Ready to Rethink and Improve What Matters?
If your organisation is experiencing:
- Enterprise technology, systems, people and processes and in place, but outcomes falling short
- Inefficient or suboptimal processes and manual workarounds persisting
- Capability gaps or unclear accountability across teams
- Increasing IT cost without corresponding performance uplift
- Uncertainty about where AI fits or how ready the organisation really is
- Pressure to improve results without launching another major program
Review & Optimise can help you achieve:
- Practical, prioritised improvement opportunities
- A clear roadmap for the optimisation of your systems, people and ways of working
- Visibility and documentation of current performance and capability
- A tailored view of the potential within your current assets (i.e. your systems, processes and people)
Flexible Services Within Review & Optimise
Business Process Review & Optimise
Focuses on how work is actually performed across the organisation and where inefficiencies, delays or risks are being introduced. The review identifies practical process improvements using existing systems, with clear options where broader change may be justified.
ERP Review & Optimise
Examines how an existing ERP or enterprise system has been implemented and is being used day to day. The focus is on identifying configuration, process and usage issues that are limiting performance, adoption and value.
IT Operating Model Review & Optimise
Assesses how IT is structured, governed and delivered, and how well this supports business priorities. The outcome is clearer alignment between services, cost, capability and organisational needs.
AI Capability Assessment & Awareness Uplift
Builds leadership understanding of AI readiness, opportunities and risks. This service provides a grounded view of where AI may add value today and what governance and capability are required to proceed responsibly.
An Influential Phase in Digital Transformation Success
Review & Optimise is a core phase in the SMC Services Model. It provides a grounded understanding of current performance and capability before further investment or change decisions are made.
This phase may stand alone or inform Strategy & Roadmap, Select & Negotiate or Plan & Implement, ensuring next steps are based on evidence rather than assumption.
Strategy & Roadmap
Set clear direction and priorities before committing to change.
Select & Negotiate
Make critical vendor decisions with confidence and achieve optimal commercial outcomes.
Plan & Implement
Plan and ready your organisation the right way, minimise disruption and realise the expected benefits.
Review & Optimise
Improve performance and extract more value from what’s in place.
Improve Performance With Purpose
Not every challenge requires new technology or large-scale transformation. Often, the greatest gains come from seeing clearly, acting deliberately, and strengthening what already exists.
Review & Optimise gives you independent insight and clear options, so performance improves and future decisions are made with confidence.
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In-depth, practical guides developed by SMC experts to support informed decision-making.
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