Customer Relationship Management (CRM) Consultants
Many successful businesses rely on a CRM software to attribute to their growth.
CRM or Customer Relationship Management software is at the heart of any business. Using the data that CRM software provides your business, you are able to create a 360 degree overview of your prospects and customers to communicate personalised marketing messages that deliver a high ROI. A CRM system helps manage customer data, supports sales management, delivers actionable insights, integrates with social media and facilitates team communication. Cloud-based CRM systems offer complete mobility and access to an ecosystem of bespoke apps.
A CRM system can provide some of the following benefits:
- Track every customer interaction, and manage customer accounts.
- Improve customer relationships and define Customer Lifetime Value (CLV).
- Improve sales, marketing, customer service, supply-chain and HR teams with a centralised system.
- Increased productivity and sales forecasting.
- Reliable reporting
Trusted partner with a proven track record of 550+ process and systems improvement projects.
Our clients’ success is what drives us and their feedback speaks for itself.
Natalie Jennings
Program Manager | Mercy Health
We approached SMC for urgent expert assistance in relation to a litigation matter. We found SMC, and in particular Rob Stummer (Director of Growth & Head of Data), to be highly professional and quickly able to grasp a very complicated set of facts. Rob provided a comprehensive brief of evidence under a challenging set of timeframes. We were particularly appreciative of Rob’s responsiveness and ability to quickly adapt to changing circumstances.
Blake Carey
Senior Associate
It has been a distinct pleasure to work with the SMC. Their deep knowledge and experience, impartiality and professionalism has been amazing. During unexpected delays, they were very flexible, while always remaining available. It was extremely confidence inspiring and reassuring to know we were in such safe, wise hands.
Sean Wilson
Brand and Experience Manager
We recently had the pleasure of working with SMC Consultants, and our experience was nothing short of outstanding. From the initial consultation to our current point of their services, SMC Consultants demonstrated exceptional professionalism, expertise, and dedication. We wholeheartedly recommend SMC Consultants to anyone in need of their services. Our project is still ongoing, and we look forward to working with SMC on the next stages.
Natalie McGrath
Group Business Transformation Manager
Chris Stolk
Chief Financial Officer
