AlayaCare is a cloud-based CRM and care management platform purpose-built for the healthcare, disability, aged care, and community services sectors.
It combines client relationship management with scheduling, rostering, mobile care delivery, and funding compliance tools – all in one solution.
Designed to support person-centred care, AlayaCare allows providers to streamline case management, maintain accurate client records, and coordinate services across teams in the field. Its mobile-first design makes it especially effective for organisations delivering care at home or across multiple locations.
If you’re in the health and community sector and looking to modernise outdated systems or unify care and operational data, AlayaCare may be a strong fit.
Which organisations is AlayaCare best suited for?
- Health, aged care, disability, and community support organisations
- Providers managing mobile or in-home care teams
- Organisations needing secure, centralised client records and reporting
- NDIS, CHSP, or HCP-funded service providers requiring audit-ready documentation
- Teams seeking to unify CRM, rostering, and operational workflows
Common Considerations:
- May require integration with other HR or financial systems for full back-office coverage
- Implementation and onboarding can require change management in care environments
- Less suited for industries outside of care, support or case management
Common Opportunities:
- Tailored for care and service-based organisations
- Built-in compliance tools for funding and regulatory bodies
- Strong scheduling, rostering, and client visibility
- Supports workforce efficiency and better client outcomes
- Enables mobile-first, real-time data capture in the field
Alternative Enterprise Platforms
- Lumary – for integrated care management and NDIS compliance
- Procura – for residential and community aged care providers
- Salesforce Health Cloud – for enterprise-level care CRM needs
- SupportAbility – for NDIS-focused providers needing fast deployment
- Skedulo or ShiftCare – for mobile workforce coordination
Relevant Guides
The SMC Advantage
Fiercely 100% Independent
No vendor commissions. No hidden agendas. Every recommendation is made in your best interest, not someone else’s.
Business Projects, Not Technology Projects
Technology is the enabler, not the objective. Every program is designed to deliver measurable business performance.
Preparation to Execution
A proven model that brings structure, accountability, and clarity from strategy through to delivery. We offer expert advice throughout, as well as hands-on, client-side consulting support to get you to go-live.