Trusted when the decisions matter
Working with SMC during our ERP vendor selection at Luxury Escapes was a genuinely smooth and well-run experience… Their support during vendor negotiations was particularly valuable, helping us navigate commercial discussions with confidence and clarity. SMC made what could have been a complex process feel structured, calm, and well controlled.
Michael Brockway
Head of Finance Transformation
Customer satisfaction score: 9/10
SMC’s structured approach enabled a fair, confident and streamlined path to vendor selection… Their expert negotiation support delivered significant savings across the five-year total cost of ownership.
Kylie Donaldson
Finance Project Manager
Customer satisfaction score: 10/10
Great value. Helped the organisation refocus its efforts and brought much needed clarity.
Cameron Taylor
CEO
Customer satisfaction score: 10/10
Not sure if it’s the right time to bring us in?
You don’t need to be at the beginning. See how SMC can add value at the stage you’re at, without starting the process again.
Used AI to research your options?
It’s a useful starting point. But much of what AI draws on comes from vendor and publicly available information.
Bring your findings to the call and we’ll sense-check them against 20 years of independent, client-side project experience.
No. You don’t need to bring us in at the beginning for us to add value.
Whether you’re building a shortlist, comparing finalists or already have a preferred ERP, we’ll start with the work you’ve already done and focus on the decisions, risks and opportunities that matter at that stage.
We start where you are, not back at the beginning.
At this stage, the differences that matter aren’t always obvious in a demo or scoring matrix. We can help test the trade-offs, challenge assumptions and identify risks or compromises that could affect the decision later.
It’s also an important point to understand what should be challenged or negotiated while you still have leverage.
Not unless there’s a very good reason to. Our role is to challenge the decision you’ve reached, not manufacture more work. If it stacks up, that matters too.
Yes. In the initial 30-minute call, we’ll talk through where you are, how you’ve approached the ERP decision and any areas you’re unsure about.
Depending on your stage, that could include your shortlist, evaluation and scoring, preferred solution, business case, vendor proposals, commercials or implementation approach.
From there, we can identify what, if anything, would benefit from a closer independent review.
No. SMC doesn’t sell software, receive vendor commissions or represent a preferred platform. We work for the client.
We don’t care which vendor wins. We care whether you can stand behind the decision.
A senior director with direct delivery experience. Not a BDM, not a pre-sales consultant, not someone reading from a script. The person on the call has sat inside programs like yours, advised boards and steering committees on decisions like the one you’re facing, and can engage at whatever level of technical or commercial detail is useful.
That’s a good outcome. The purpose of an independent review isn’t to find a problem. It’s to give you greater confidence that the decision has been properly challenged before you commit.
If we think the decision stacks up, we’ll tell you. And if we don’t think you need further help from us, we’ll tell you that too.
Wherever you are, we start there.
Most people wish they’d called earlier.
If we don’t think you need us, we’ll tell you.
Trusted when the decisions matter
We engaged SMC to support us through the selection of a new ERP system during an exceptionally demanding period for our organization. With a very tight timeline, limited internal availability, and a high degree of uncertainty around our future ERP needs, this was not a straightforward process... SMC’s ability to cut through complexity and guide us with clarity and confidence ensured we stayed on track... We highly recommend SMC to any organization facing a complex ERP decision.
Agnes Schaffer
Director, Financial Planning & Projects
Customer satisfaction score: 10/10
The overall method and approach was led largely by an awareness of the soft skills required to steer such an important change project. SMC had the breadth of skill sets we needed, when we needed it. They turned up as IMDEX team members first and foremost, and that created great buy-in… They joined the project at a period of high pressure and high intensity, and immediately established a sense of calm, purpose and priority that allowed everyone to move forward smoothly.
Paul House
MD & CEO
Customer satisfaction score: 9/10
SMC provided education that guided me to understand the next steps and processes. This was done in a manner that never made me feel like I should have known something, or that belittled me. I always feel like the questions I need to ask will be answered knowledgeably and with respect… I am always made to feel like I am the only person on the books, something that cannot be easy to do, and that no question or request is too much.
Karen Moore-Evans
Client Information and System Lead
Customer satisfaction score: 9/10
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