What is Tungsten Automation and is it the right Data, AI and Automation platform for your organisation?

Tungsten Automation, formerly known as Kofax, is a global leader in intelligent automation software.

It helps organisations digitise manual processes, streamline document workflows, and enhance operational efficiency. Known for its cognitive capture, robotic process automation (RPA), and document intelligence, Tungsten enables smarter decision-making by unifying data, automation, and artificial intelligence.

As pressure mounts to improve accuracy, compliance, and speed across business operations, many organisations are turning to platforms like Tungsten to automate repetitive tasks, extract value from unstructured data, and modernise outdated systems - all without needing to replace core ERP or CRM platforms.

This page outlines Tungsten’s core capabilities, where it fits best, and how to evaluate whether it aligns with your automation strategy and transformation goals.

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Key features of Tungsten Automation

  • Intelligent document processing and data extraction
  • Robotic Process Automation (RPA) for repetitive task automation
  • AI-powered cognitive capture and document classification
  • Workflow orchestration and end-to-end process management
  • Pre-built connectors for ERP, CRM, and line-of-business systems
  • Native integration with Microsoft Power Platform, SAP, and Oracle
  • Support for e-signature, print, and content management workflows
  • Embedded analytics for visibility into performance and compliance

Who is Tungsten Automation best suited for?

Tungsten is typically a strong fit for:

  • Mid-sized to enterprise organisations scaling automation programs
  • Industries managing high volumes of documents or unstructured data, such as finance, healthcare, logistics, and government
  • Teams focused on improving data quality, customer onboarding, and compliance
  • Businesses modernising legacy workflows without overhauling core systems
  • Organisations needing to automate both front- and back-office operations

Strengths and challenges of Tungsten Automation

Where Tungsten delivers value:

  • Deep capabilities in document intelligence and AI
  • Scalable automation architecture for complex, multi-system environments
  • Broad compatibility with common business applications and platforms
  • Proven strength in risk, compliance, and data governance
  • Well suited for structured, audit-ready process improvement

Where it may fall short:

  • May be complex or over-engineered for smaller teams or isolated use cases
  • Requires upfront investment in setup, integration, and user training
  • User interface may feel less modern compared to newer low-code competitors
  • Success depends on having clearly mapped business processes

Alternatives to Tungsten Automation

If you’re comparing options, alternative platforms to consider include:

  • UiPath – widely adopted RPA platform with strong extensibility
  • Automation Anywhere – cloud-first automation with rapid deployment
  • Microsoft Power Automate – a good fit for Microsoft 365-centric teams
  • Blue Prism – enterprise-grade RPA with strong governance capabilities
  • ABBYY – focused on intelligent document capture and OCR

Explore these and more in our Data, AI and Automation Solutions Guide.

Planning your Tungsten Automation journey

Whether you’re evaluating intelligent automation platforms or ready to design a full automation roadmap, SMC can support your journey with independent advice and hands-on expertise.

Expert insights from SMC

At Solution Minds Consulting, we help organisations build automation strategies that go beyond quick wins. We’ve guided clients across finance, logistics, healthcare, and government to assess, implement, and scale tools like Tungsten Automation as part of broader digital transformation initiatives.

Whether you’re starting from manual-heavy processes or looking to optimise existing RPA investments, our vendor-neutral team helps you align tools with your operations, change readiness, and long-term objectives.

Explore our services in Digital Strategy and Roadmaps, Business Process Improvement, and Software Selection.